Questions about an order? Problem with an order? Wondering where your paddle is? Any other issues? Email us: info@ThirdShotDrop.com.
DO NOT CALL THE ORDER LINE FOR CUSTOMER SERVICE.
Your call will not be returned and your question will not be answered. That line is for placing new orders only. Please email us: info@ThirdShotDrop.com for any and all Customer Service issues. This is how we can help you most quickly and effectively.
All orders are tracked by the name the order is being shipped to. Please tell us the first and last name your order is being shipped to in every e-mail so we can best help address your issue. Every email is answered every single day. If you do not receive a reply in 24 hours it means your email did not get to us. Please use the email address you entered when you placed your order to contact us. Please sign your email so we know who you are. We track orders by the name the paddles are to be shipped to so please use that name in your email.
Normal production time is 3 weeks. THESE ARE CUSTOM MADE TO YOUR SPECIFICATIONS! These are not off the rack one size fits all paddles.
With over 35 customization options, you can see how much work goes into a custom paddle. Each paddle goes through quality control at each step and about 20% don't make it from start to finish for one reason or another. When you receive your paddle you will see the care that goes into making it is like no other paddle made anywhere. For all that, we ask your patience.